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Okay, my friend said that he was having trouble with his his laptop so he gave it to me to fix. What happens is I would turn it on and Windows would ask me if I wanted to start Windows normally or recovery mode. With either one I would get a black screen or the login background (The blue screen with the leaf and the bird). I Pressed f8 when it was starting up to get the different boot options ie: recovery mode, safe mode, restore to previous working state etc. All would lead me to the same thing. I made a recovery disk with my computer and it started to work but It would freeze up and become unusable.

I asked him when this all started and he said it started when he turned his computer off using the power button instead of going into the start menu and doing it the right way. I'm thinking that this could have lead to a problem with the hard drive itself and it could have to be replaced (This is just an idea). Does anyone know for sure what this could be and how I could fix it?

asked Jun 26 '11 at 18:14

Pj221's gravatar image


edited Jun 26 '11 at 18:15

He said that the computer froze and that shutting it off was the only thing he could do. Also, neither the system repair disc or the install disc with repair worked

(Jun 26 '11 at 23:22) Pj221 Pj221's gravatar image

I believe the windows 7 install disk is able to do a startup repair. (of course if you have one)

answered Jun 26 '11 at 18:17

ryebread761's gravatar image


I agree, a recovery disk should work. I would try remaking the recovery disk that you made and try again. It's unlikely that he corrupted the hard drive by using the power to turn off the computer. You should ask him why he used the power button to turn off the PC in the first place, did the system freeze up or was the PC running normal before he powered it off? There has got to be more...

answered Jun 26 '11 at 19:21

mikcse's gravatar image


If you want to narrow it down to hardware or Windows being the issue- burn Knoppix to a CD & change boot order in his laptop to CD/DVD-ROM as first boot device & run it.

If Knoppix boots up & runs, and you can browse the hard drive without any problem, then it's likely a Windows issue...If Knoppix boots & you cannot access the hard drive, it's probably the drive itself.

answered Jun 27 '11 at 19:54

geekomatic's gravatar image


fyi the recovery disks are for each computer making a recovery disk on one computer and using it on a crashed computer does nothing for you. When you create a recovey disk is copies the system registry and some core files from that install of windows.

Boot with the windows CD/DVD (installation), select recovery console (repair) see if startup repair works. Often its faster to cut your losses and reinstall so you have a clean install of windows. You will need to reinstall all your apps of course and windows updates which can take several hours. Your data will not get formatted but anything in documents and settings could be over written, heance why I often push and push to tell peopple back up your files, even a 100gb external for $30 is better than nothing..

good luck!

answered Jun 27 '11 at 20:34

jeff's gravatar image


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Asked: Jun 26 '11 at 18:14

Seen: 1,897 times

Last updated: Jun 27 '11 at 20:34