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I recently bought a ATI Sapphire Radeon 5570 1Gb graphics card from Amazon I received the card and put in my PC with no problems I booted it and installed the drivers off the disc then updated them through Windows. I turned the computer off that night thinking all was well until this happened...

alt text The whole system has crashed whilst showing this. I jab the reset button and it boots up fine, but the card seems to run slow and unresponsive.

Here are my specs... Gigabyte P31-ES3G Motherboard Corsair XMS2 2 x 2GB 500GB Seagate barracuda Intel Core 2 Duo E6600 2.4GHz (STOCK)

Can anybody tell me if this is a hardware or software problem.

Thanks in advance.

asked Aug 06 '11 at 10:26

Ebotman16's gravatar image

Ebotman16
771677383

edited Aug 06 '11 at 10:28

If drivers are up to date software isn't usually the problem. I, not too long ago, installed a Galaxy GT430 in my system. Runs fine. Question for you, did you use ESD while installing? And do you have a warranty?

(Aug 06 '11 at 10:49) josephLtech josephLtech's gravatar image

ESD? Yeah I only bought it off Amazon 4 Days ago...

(Aug 06 '11 at 11:16) Ebotman16 Ebotman16's gravatar image

When you first turn on your computer does it start then or when Windows loads?

answered Aug 07 '11 at 19:09

Jackster1337's gravatar image

Jackster1337
8.5k185218303

It goes through BIOS fine when its says welcome and then loads the desktop its doing whats shown in the picture.

(Aug 08 '11 at 05:42) Ebotman16 Ebotman16's gravatar image

If the boot screen or BIOS screen is normal than it's a software problem. Otherwise it's a hardware problem. In both cases I'd recommend contacting ATI.

answered Aug 06 '11 at 18:43

nitrocrime's gravatar image

nitrocrime
3.7k7183132

What do you mean normal? I have never had a ATI card before this is my first one.

(Aug 06 '11 at 19:43) Ebotman16 Ebotman16's gravatar image

I think he means fine.

(Aug 06 '11 at 20:19) ryebread761 ryebread761's gravatar image

With normal I mean without the weird stuff on the image in your question.

(Aug 07 '11 at 06:11) nitrocrime nitrocrime's gravatar image

It installed fine, and I could use restart it and everything you can think of after installation but when It's cold booted it does that.

(Aug 07 '11 at 07:38) Ebotman16 Ebotman16's gravatar image

That means it's a software problem. Try contacting Microsoft and ATI, they'll most likely point fingers at each other but they should help you get it fixed.

(Aug 07 '11 at 09:44) nitrocrime nitrocrime's gravatar image

Do you know where I can a number for ATI? I live in the UK btw...

(Aug 07 '11 at 10:02) Ebotman16 Ebotman16's gravatar image

Have you tried there website? No offense but it's not that smart to ask for obvious things.

(Aug 07 '11 at 19:05) nitrocrime nitrocrime's gravatar image
showing 5 of 7 show all

I would try going back in time using the system restore point, too before you installed the update...if that works, then the drivers from MS might not be stable, I would then go to the ATI web site, and try too get updated drivers from them!! or you can use a program called... Slim drivers, I got it free from Cnet/downloads.com,I updated all my drivers that way without a problem it works like a charm!! It finds the drivers you need, downloads them and installs them too!! good luck!! :)

answered Aug 06 '11 at 16:04

sario85's gravatar image

sario85
162

I'm having a similar problem with my iMac, so any answers here will benifit me as well.

answered Aug 06 '11 at 15:09

Pizzscn's gravatar image

Pizzscn
1.5k637389

By the way, I'm using an nvidia card in it but it could be a number of things causing my problems. But I'm not trying to deter from this question. Just thought it was worth mentioning.

(Aug 06 '11 at 15:30) Pizzscn Pizzscn's gravatar image

You may want to go to http://gaming.amd.com/ and download the latest Catalyst (currently 11.7)and if that doesn't work, you have a defective card.

answered Aug 06 '11 at 11:24

Derfman24's gravatar image

Derfman24
181224

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Asked: Aug 06 '11 at 10:26

Seen: 2,135 times

Last updated: Aug 08 '11 at 05:42