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I recently bought a ATI Sapphire Radeon 5570 1Gb graphics card from Amazon I received the card and put in my PC with no problems I booted it and installed the drivers off the disc then updated them through Windows. I turned the computer off that night thinking all was well until this happened...
Here are my specs... Gigabyte P31-ES3G Motherboard Corsair XMS2 2 x 2GB 500GB Seagate barracuda Intel Core 2 Duo E6600 2.4GHz (STOCK) Can anybody tell me if this is a hardware or software problem. Thanks in advance. |
The whole system has crashed whilst showing this. I jab the reset button and it boots up fine, but the card seems to run slow and unresponsive. 
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If the boot screen or BIOS screen is normal than it's a software problem. Otherwise it's a hardware problem. In both cases I'd recommend contacting ATI. What do you mean normal? I have never had a ATI card before this is my first one. I think he means fine. With normal I mean without the weird stuff on the image in your question. It installed fine, and I could use restart it and everything you can think of after installation but when It's cold booted it does that. That means it's a software problem. Try contacting Microsoft and ATI, they'll most likely point fingers at each other but they should help you get it fixed. Do you know where I can a number for ATI? I live in the UK btw... Have you tried there website? No offense but it's not that smart to ask for obvious things.
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I would try going back in time using the system restore point, too before you installed the update...if that works, then the drivers from MS might not be stable, I would then go to the ATI web site, and try too get updated drivers from them!! or you can use a program called... Slim drivers, I got it free from Cnet/downloads.com,I updated all my drivers that way without a problem it works like a charm!! It finds the drivers you need, downloads them and installs them too!! good luck!! :) |
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I'm having a similar problem with my iMac, so any answers here will benifit me as well. By the way, I'm using an nvidia card in it but it could be a number of things causing my problems. But I'm not trying to deter from this question. Just thought it was worth mentioning. |
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You may want to go to http://gaming.amd.com/ and download the latest Catalyst (currently 11.7)and if that doesn't work, you have a defective card. |
If drivers are up to date software isn't usually the problem. I, not too long ago, installed a Galaxy GT430 in my system. Runs fine. Question for you, did you use ESD while installing? And do you have a warranty?
ESD? Yeah I only bought it off Amazon 4 Days ago...