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I have an iPhone 3GS and I have a big problem. I cannot sync anything to my phone. I have the latest version of iTunes and I cannot seem to like get anything to sync and update on my phone. I connect my iPhone 3GS to iTunes and hit sync and it connects and does step one but then doesn't update anything. Is there something I can do to fix this problem? I need some help!

I FORGOT. I recently updated from Windows Vista to Windows 7 and I didn't save any app data! The only iTunes files I saved were the music files.

asked Aug 27 '11 at 18:11

Studio66Designs's gravatar image


edited Feb 07 '13 at 17:56

Fogarty's gravatar image

Fogarty ♦♦

I suggest looking through the settings in iTunes. You may have some stuff turned off.

answered Aug 27 '11 at 18:28

Pizzscn's gravatar image


I have everything on. I might need you to connect to my computer with TeamViewer to help me

(Aug 27 '11 at 18:34) Studio66Designs Studio66Designs's gravatar image

are you certain that you don't have the option to sync the iphone disabled? it's a very obsecure setting, i can check for you if you want to teamviewer Add my skype first: cal920c and message me saying that you need help with itunes and an iphone 3gs

answered Aug 27 '11 at 19:14

cal920c's gravatar image


I will be on around 10pmest. The problem is that I have Skype on my iPhone only and that's the only way I can use Skype

(Aug 27 '11 at 19:32) Studio66Designs Studio66Designs's gravatar image

okay, if i'm still awake

(Aug 27 '11 at 20:30) cal920c cal920c's gravatar image

You could try restoring your phone to factory and see if that works. Make sure you do a backup first though.

answered Aug 28 '11 at 01:44

Josh_M's gravatar image


You should ensure to have "Sync music" and "Entire music library" options ticked from the Music tab when you enter your device settings within iTunes.

answered Jan 05 '12 at 10:58

ashley's gravatar image


First make sure that all your music is in your iTunes library by dragging the folder containing your music directly on the iTunes window or if you know another way on how to get music into your iTunes library then by all means go for it.

Then go to the Store section in the top toolbar and then click "Sign in". Enter your info and then click "Ok".

Now go to "Edit" and then go to "Preferences". Go to the "Store" tab. Check "Music" "Apps" "Books" and "Always check for available downloads".

After doing so:

Go to your iPhone in iTunes (where you go to sync) and then go to the music tab and make sure "Sync Music" is checked, then make sure "Entire Music Library" is filled in. Then go to the Apps tab and make sure "Sync Apps" is checked. Then go to the Movies tab and make sure "Sync Movies" is checked and that it's so to "Automatically include all movies". Go to books and make sure "Sync Books" is checked and that "All books" is filled in.

Just do the steps for any other types of media and set it up how you'd like as it's pretty self explanatory.

After doing all this sync your iPhone and everything should be ok.

Best of luck! Hope I helped.

answered Jan 05 '12 at 19:38

dielan44's gravatar image


i know its probably a stupid thing to say but have you tried using a different usb port. One of my mates has an iphone 3gs and had EXACTLY the same problem. he fixed his by simply using a different port on his pc.

answered Jan 08 '12 at 20:51

untaken_screen_name's gravatar image


Try with iTunes on another PC, if it syncs, then you should reinstall iTunes on your PC. If your 3GS doesn't sync, then I guess taking it to the Genius Bar should get some help for you...

answered Jan 08 '12 at 23:43

HacksLabs's gravatar image


Convert movie to music video by right clicking the movie->get info->options->change 'media kind' as music video. In the music tab of your iphone in itunes, check 'include music video' option.

Now drag and drop the music video from itunes to iphone in itunes. It will appear in music tab of iphone in itunes. synce it. You must be seeing the music video in the songs section of your iphone.

answered Jul 04 '12 at 06:09

Radha%20Srinivasan's gravatar image

Radha Srinivasan

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Asked: Aug 27 '11 at 18:11

Seen: 33,295 times

Last updated: Mar 12 '13 at 11:18