I Need Help with my parents computer

They called me and told me about how somethings going on with their computer. Involving a software claiming to clean their computer. Clearly a scam and how theyre unable to open any applications. This fake cleaner is telling them to purchase the software to clean their computer. I'm trying to help them but I cannot open any windows without it being "Infected" and closed right away. I need help immediately.

cleaner virus help

asked Sep 02 '11 at 01:34

Yuma
2.4k●40●55●85

5 Answers:

oldest newest most voted

Load Malwarebytes onto a USB stick or a CD/DVD and try that. Or get Microsoft's Standalone System Scanner on a USB stick or a CD/DVD.

MSSS: http://connect.microsoft.com/systemsweeper

MBAM: http://www.filehippo.com/download_malwarebytes_anti_malware/

answered Sep 02 '11 at 01:38

DJ Scooby Doo
9.5k●232●278●379

AH HAA! I was really unsure if I was going to get any real Good help at this time of night. Thank you and hopefully it'll all work out.

(Sep 02 '11 at 02:06) Yuma

Cool, know this, I'll be up, I am DJing a party right now :D

(Sep 02 '11 at 02:10) DJ Scooby Doo

1	Boot into safe mode and delete the fake cleaning software. answered Sep 02 '11 at 01:38 Bradudeguy 16●2

While I would second the above suggested software, maybe try it from a USB stick with a read-only switch or from a cd/dvd to ensure you don't end up with anything making its way back or reinfecting later.

answered Sep 02 '11 at 01:41

EnvoyOfTheEnd
1.2k●1●8●21

Said the CD/DVD already, but thanks for the USB read only switch, Good looks :D

(Sep 02 '11 at 01:42) DJ Scooby Doo

1	boot into safe mode and load an install dvd, that's what i had to do for my friends computer. answered Sep 02 '11 at 02:03 firebirdtransam 601●30●34●43

0	try installing malware bytes. safe mode is a good option after that. also try an online scan such as mcafee or norton. that may pick the bad software up. answered Sep 02 '11 at 02:25 Jacque Pharmer 31●2

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