Help Can't Uninstall Office

Owkay, so my friend brought a new laptop and then installed MSOffice Pro x64 in it. prior to that, we've already installed windows 7 x64 ultimate and dot net framework 4 half way through the installation, the process froze and the progress bar no longer moves forward even after an hour. so we cancelled the process (even that took long) then we decided to end process it with the task manager.

problem now is we can't try to reInstall the office 'cause it says the previous installation was incomplete. then we tried to uninstall it. but, we can't.

i tried to manually delete the folder "Microsoft Office" from program files, and i did delete it except I can't delete the groove.dll something.

what process should i end to delete that? and How do I fully uninstall office / remove its component? thanks!

asked Sep 19 '11 at 22:20

xedric14
941●71●77●90

5 Answers:

oldest newest most voted

0	A quick Google gave me this: http://support.microsoft.com/kb/290301 answered Sep 19 '11 at 23:00 kmark937 966●2●10●23 well, Bing took me 30min. to find it. :( when I've checked lockergnome for answers, i've found out you have the same URL as my answer.. @.@ (Sep 20 '11 at 09:59) xedric14

If you don't find soulution for that try to boot in safe mode, as Administrator, and then first try to uninstall it from control panel, if you can't do that, then delete all files. Cause probably that groove.dll is under one process and because of that you can't delete it. And in safe mode windows doesn't start any processes except "main ones".

answered Sep 20 '11 at 06:46

Ivan Tomica
1.3k●27●33●52

i've never tried the safe mode man., instead I just memorized the windows processes.. haahah that wasn't hard when you almost always use the task manager.

thanks for this info maybe i can use this some time... :)

(Sep 20 '11 at 09:53) xedric14

sure, i had similar problem to, and i solved it by booting into safe mode, i just dont remember is "windows key + s" or "TAB" button on boot to show boot options of windows and then start in safe mode

(Sep 20 '11 at 12:22) Ivan Tomica

thanks guys , but "microsoft fix it" does the job.

this is what I get for being impatient over installation processes.

thanks again.

answered Sep 20 '11 at 09:50

xedric14
941●71●77●90

yes, you should be more patient :D :D

(Sep 20 '11 at 12:20) Ivan Tomica

can't help it. hahaha I don't usually install big big programs. and to think of it, it's their fault too! because the "loading" is not moving forward hence i thought there was an error. I often forget that its normal for it to be seemingly stuck at that point. hmp their bad.

(Sep 21 '11 at 10:09) xedric14

1	or you can use Windows Installer CleanUp Utility answered Sep 21 '11 at 16:26 Manolis Pappou 31●3

Download revouninstaller from softpedia.com. They have a portable version to put it on a USB drive. It should work.

RevoUninstaller portable

answered Sep 20 '11 at 02:58

sillymansam
366●6●8●18

sorry dude., but I'm avoiding 3rd party apps as much as possible when I'm troubleshooting. i think you should too.

(Sep 20 '11 at 09:57) xedric14

it's been recommended by lifehackers and gizmodo.

(Sep 20 '11 at 15:29) sillymansam

oh.. cool... it will be my next resort then if Microsoft itself can't fix the problem. thanks. :)

(Sep 21 '11 at 10:10) xedric14

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