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So my laptop has been giving me problems, I have restore it and re install Windows 7 four(4) times in the same week due to the same error, at startup says software is installed incorrectly or hardware issues, does not read the restore Cd's I made w/ HP and the Restore system within Windows did not respond the only thing that the laptop could read was the installation CD from Windows 7. It's not software issues since last time I only had Avast, Google Chrome and the OS installed in the computer I think the problem could be within a Windows Update that my hardware is not accepting but I am not sure.

Can you guys give me some advice?

PS sorry for posting in a lot of time.

asked Oct 15 '11 at 11:17

Patxi's gravatar image


closed Oct 25 '11 at 16:54

The question has been closed for the following reason "Problem is not reproducible or outdated" by Patxi Oct 25 '11 at 16:54

Hello Patxi,

If I remember correctly, we both have HP Tablet PCs which are the same model or a year apart. I'm still running Windows Vista, and never upgraded to Windows 7.

From what you've described, I'm guessing it's a drivers issue. Try looking up the latest drivers for your system's CD/DVD, and update. The system should be able to read your CD/DVD restore disks after that.

I hope this helps =0p...

Here's a screen capture of my Control Panel > Device Manager > DVD/CD-ROM Drives ...

alt text

answered Oct 15 '11 at 17:15

r0bErT4u's gravatar image



thx Robert il check it out.

(Oct 16 '11 at 06:16) Patxi Patxi's gravatar image

Were you able to restore your system?

(Oct 18 '11 at 03:07) r0bErT4u r0bErT4u's gravatar image

If the previous post didn't solve your problem, it may be that the recovery discs you created are no good. To reinstall directly from the recovery partition:

Restart> hold down F11> follow prompts to reinstall your machine. *(sometimes F11 doesn't work- if so, try F5 or F8 as possible keys to reach the recovery partition).


answered Oct 16 '11 at 23:08

geekomatic's gravatar image


maybe the data on the CD has some corrupted data? Why not try to get a new recovery CD from the company?

answered Oct 18 '11 at 23:34

xedric14's gravatar image


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Asked: Oct 15 '11 at 11:17

Seen: 975 times

Last updated: Oct 25 '11 at 16:54