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hey, I have a friend whose PC really needs a fix, and I'm wondering if it's possible to just connect that PC into a network and then control it using the internet,. I need to reformat and reinstall the OS on that PC so I need something that can use the BIOS (that guy is really dumb about computers and would freak out to touch the BIOS) we are miles away from each other and he cannot go here as for the moment. should I just recommend him to go to someone else? I'm wondering, if this thing could work, it could be a good business to fix computers.

asked Nov 06 '11 at 18:47

xedric14's gravatar image

xedric14
941727790

i mean, customer support.

(Nov 06 '11 at 18:57) xedric14 xedric14's gravatar image

Well you can't remotely restart or use the BIOS, but If you could somehow have him do it, you can use Teamviewer or LogMeIn for the rest. Hope that helps.

This answer is marked "community wiki".

answered Nov 06 '11 at 19:04

Tux%20Penguin's gravatar image

Tux Penguin
891394357

2

Actually with teamviewer, you CAN restart the PC. I am a HUGE fan of teamviewer because it is reliable, fast, easy to use and gives the user the capability to do anything as if you are sitting infront of the pc. I admit you can't enter the bios using teamviewer but unless there is a catastrophic problem with the PC I don't see why you would need that.

(Nov 07 '11 at 06:18) timonline timonline's gravatar image

You can use TeamViewer ( http://www.teamviewer.com/ ) to access their computer I use this for some of my clients all they do is download a small file under the big "Start Full Version" button where is says "Join a Remote Control Session" and then tell me the ID password. I have talked tons of people through this and they have no problems. However, TeamViewer and LogMein which was mentioned by @Tux Penguin and what Chris uses is called Go To Assist however, you cannot remote into the BIOS of any computer and also you will not be able to re install the OS from that. The best thing to do here is either find someone else to fix it or to somehow get it yourself.

answered Nov 06 '11 at 21:23

TheTechDude's gravatar image

TheTechDude
17.4k4195305

while configuring the bios I'm pretty sure you can't be connected to the internet. so you won't be able to connect to that computer until its online. maybe Skype him somehow and tell him what to do step by step.

answered Nov 07 '11 at 00:24

GilOsborne's gravatar image

GilOsborne
586192229

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Asked: Nov 06 '11 at 18:47

Seen: 1,243 times

Last updated: Nov 07 '11 at 06:18