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Ok, so my comp has a virus which is bringing up a fake "Security Sphere 2012" software. My subscription to Webroot Anti-Virus has expired and I'm trying to download AVG Anti-Virus 2012. The problem is this fake software is blocking all downloads. What should I do?

EDIT: Thanks for the help, guys, but that didn't work. The only other option I have is to buy the software full on a disk. Should I try that?

asked Dec 17 '11 at 14:05

showbizpizzablog's gravatar image

showbizpizzablog
60192127

edited Dec 17 '11 at 16:18


Download the installer on another computer and use a flash drive to transfer it to the infected computer. You could also use MalwareBytes.

answered Dec 17 '11 at 14:52

PCLinux7's gravatar image

PCLinux7
1.3k172239

Or Boot into safemode on that computer and redownload avg onto the computer. Uninstall the old antivirus and install the avg and run it so you can get rid of the malware on your computer that is preventing you to allow you in downloading the application.

answered Dec 17 '11 at 14:58

Compucore's gravatar image

Compucore
2.5k121925

My sister's computer ran into a virus that wouldn't let her go onto websites, but wouldn't block direct downloads. So, we were able to find and type in the address of the antivirus website that would give us the installer. It downloaded, installed, and everything was good after that.

I don't know the nature of this virus, but it's definitely worth a shot.

~Data

answered Dec 17 '11 at 15:22

Data's gravatar image

Data
296131422

Load Malwarebytes onto a USB stick or a CD/DVD and try that. Or get Microsoft's Standalone System Scanner on a USB stick or a CD/DVD.

MSSS: http://connect.microsoft.com/systemsweeper

MBAM: http://www.filehippo.com/download_malwarebytes_anti_malware/

answered Dec 17 '11 at 15:44

DJ%20Scooby%20Doo's gravatar image

DJ Scooby Doo
9.7k246285384

Thanks for the help, guys, but that didn't work. The only other option I have is to buy the software full on a disk. Should I try that?

answered Dec 17 '11 at 16:16

showbizpizzablog's gravatar image

showbizpizzablog
60192127

At this stage, don't buy anything except a few DVDs and an external hard drive. Back up your data, burn your restore disks, and restore your system to factory settings.

answered Dec 17 '11 at 16:34

PCLinux7's gravatar image

PCLinux7
1.3k172239

1, start in safe mode with networking.

this is done by pressing the F8 key on startup of the computer (keep pressing it if you don't know when you are supposed to, don't worry if you hear beeps), wait for the black screen with the options and select 'safe mode with networking'

2 wait for the computer to start up and download and install Malwarebytes

update it and do a full system scan once installed. you can also remove Webroot Anti-Virus and download a free anti virus like AVG or Avast free edition, there are quite a lot of free antivirus programs but those are the most popular.

AVG Anti-Virus Free

Avast Free Antivirus

if you cant scan in normal mode, you can start in safe mode and scan, in safe mode the bare minimum start up so the spyware/malware wont start and prevent removal of it, and in safe mode/with networking it wont start so wont prevent anti virus/spyware/malware programs being downloaded and installed.

answered Dec 17 '11 at 17:01

roguekiller23231's gravatar image

roguekiller23231
4.3k76105144

edited Dec 17 '11 at 17:06

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Asked: Dec 17 '11 at 14:05

Seen: 1,262 times

Last updated: Dec 17 '11 at 17:06