They called me and told me about how somethings going on with their computer. Involving a software claiming to clean their computer. Clearly a scam and how theyre unable to open any applications. This fake cleaner is telling them to purchase the software to clean their computer. I'm trying to help them but I cannot open any windows without it being "Infected" and closed right away. I need help immediately.
Answer by DJ Scooby Doo · Sep 02, 2011 at 02:38 AM
Load Malwarebytes onto a USB stick or a CD/DVD and try that. Or get Microsoft's Standalone System Scanner on a USB stick or a CD/DVD.
Answer by EnvoyOfTheEnd · Sep 02, 2011 at 02:41 AM
While I would second the above suggested software, maybe try it from a USB stick with a read-only switch or from a cd/dvd to ensure you don't end up with anything making its way back or reinfecting later.