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Okay so I have a technical support type thing. I am slowly progressing. Well I want it to be like a call centre. I was wondering if the team could receive multiple calls. Like if someone calls it will choose the available person. Any suggestions for a program or something would be appreciated. Thanks. PLEASE I would really like this to be done. Even if no direct answer, please tell me where I could start from (besides programming an original software). |
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Did some research for you here take a look at this blog which refers to some predictive dialers and voip related to what seems to be what your looking for. http://voipguides.blogspot.com/2007/05/voip-predictive-dialer-build-your-call.html This isn't free but thanks for the research. Then you gotta do some on your own in trying some different ways of loking for what you want with google. But for something that your looking for to do isn't really free for Call centres specific. Do you know of something that isn't intended for call centers but can be used as one? I do appreciate you helping. Not as far as I know. The only other software that I know of for what your looking for is asterisk. they are open source. But the application needs to be compiled under red hat Linux and not windows. You can give these guys a try here is the link below. |
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This problem well. For we do not know or can't remember these prison these information. |
