Need help re-accessing facebook account.

Im getting a strange error message.

Error message: "Confirm Your Phone Number", "Hi Blake, To continue using Facebook, please click on the link we sent to . This will confirm your phone as your contact address."

Actions: Option 1: Resend Confirmation SMS Error: "Unknown Error", "Sorry, a temporary error has occurred. Please try again in a little while."

Option 2: "Insert the confirmation code from the SMS instead." Error: "Error Updating Email", "Sorry, we're having trouble updating your email address. Please try again later."

I don't have a cell phone.

I don't get email.

I can't read messages sent to me.

Here is a picture: alt text

http://tinypic.com/r/5l2p1i/5

I tried emailing facebook staff, but i am really not sure as to who to contact. So far all emails I have tried so far have given me unhelpful robot responses.

Please help.

thanks

confirmation unknown sms update facebook error email

asked Apr 02 '12 at 15:00

blackbird309
1●1●1●3

edited Jan 11 at 01:35

Tim Fontana
(suspended)

8 Answers:

oldest newest most voted

What happens when you click "forgot password"? you should try it, if you haven't yet. Maybe you get to skip this part if you reset your password.

Edit: Make sure it is facebook.com and not a phishing site.

answered Apr 02 '12 at 15:17

phototypo
866●10●16●29

edited Apr 02 '12 at 15:23

I tried resetting password, but after I do, it returns to the same message.

(Apr 02 '12 at 15:48) blackbird309

0	You need to be able to receive text messages in order to verify it. see link: https://www.facebook.com/help/verify answered Apr 02 '12 at 17:15 phototypo 866●10●16●29 edited Apr 02 '12 at 17:22

Give up! This whole runaround is riddled with flaws and you're more likely to be struck by lightning than succeed in negotiating it. I've now lost two Facebook accounts to this alleged security check and maintain my current one only by remaining logged in at all times (which of course ... oh well, nobody said it had to make sense!) The assumption is that everybody who has a Facebook account has a mobile/cell phone which can receive SMS. Well I don't and I'm sure as hell not going to get one just so that I can continue using Facebook! And there are no workarounds!

Like all complaints to this esteemed organisation, all your attempts to contact Facebook will fall on deaf ears (what, you thought they valued your custom?)So fageddaboudit! If you can't live without Facebook (I only use it for games now) then start another account with a different email address and never log out. Otherwise sign up to a less inflated social network service - pretty much all of them deserve your account more than Facebook!

answered Apr 03 '12 at 09:50

Cornelia Cornflake
880●2●3●16

are you sure it necessary to have a cell phone ???

I know G+ I was able to give my land line number and the code was a verbal recording i typed it in and all was go ..

this is the way everyone is going it verifies who you are helps prevent multiple accounts and and the day of the anon coward type bully is over Facebook to is trying to rid its self aliases, the problem with the old way is that anyone could use any name they wanted and anyone could set up pages for bussiness now you have to conferm who you are to have an account not just anyone can set up an account with a celebrity name or company page..

answered Apr 03 '12 at 09:54

jadtechnic
2.0k●5●18

edited Apr 03 '12 at 10:06

this is just becoming the way and its not new it started long ago Not sure if EBay and yahoo auction site were the first but they all started by requiring a credit card number to verify your account , the billing address matches your mailing address confirms your Identity as well as your age at least as far as being 18 or older ..

i believe soon your going to have to have one of these accounts fabook google microsoft to prove Identity for other online things like blogs listings on search engines and more it is more sure then just using an mail address verification anyone can have a million of them ...

everyone want site like facebook to remain free yet the ablity to have 50 free unverfide anon accounts ???

(Apr 03 '12 at 10:55) jadtechnic

Facebook does offer this option, though it's tucked away deep in some dark recess of the help files, but it didn't work for me. Either the recording is inaudible or the code given is wrong but it got me no further on any occasion!

Please explain to me how this system is supposed to rid one of aliases and false names? All it requires is a cellphone number. There is no check on who the phone belongs to - you can use one that's stolen or borrowed or a burner without any hindrance. Nor is it a check on hacking. If you've got the means to get into the account then you can 'verify' it just as easily as the actual owner. It's not even as if the check is required to open an account. It only comes into play later when the log-in system gets its knickers in a knot over something. Users can have been happily using an account for months or years only to find that they are, without warning or possible recourse, shut out.

(Apr 03 '12 at 11:08) Cornelia Cornflake

actually as you already know it dont require just any phone number :) it requires a phone you can recieve the call on when you set up the account , this will prevent multiple accounts for muleing games and such since most people only have one phone and once the numbers been used it linked to your account and cant be used to open another account if its a cell number this will also be the phone that recieves all the notification from facebook wont do anyone much good to use someone elses cell phone ..

also to day most phones have an account with a limit on them allowing this to verfiy your name and address tie the phone to the creator of the account by charging the phone one cent and then returning it ..

(Apr 03 '12 at 13:47) jadtechnic

0	Why not get a Google Voice and do it that way? Give them your number on Google Voice, get the text and smile as you get a confirmation message. answered Apr 08 '12 at 13:26 DJ Scooby Doo 9.5k●232●279●379

0	They will not send texts to Google Voice accounts. Tried that. answered Apr 19 '12 at 15:45 keith48 1 Lies. They sent that to me when I made an account. (Apr 19 '12 at 17:41) DJ Scooby Doo

Hey, No need to worry.. You should login to "m.facebook.com" and there you can enter your email address and try to login... You will get option to Re-send confirmation code to your EMAIL.. you can select that for going further.. Just 5 mins before I'v re-activated my fb a/c...:) Good luck...

answered Jan 09 at 23:41

Yashu
1

edited Jan 09 at 23:42

The "m.facebook.com" link is now a bad link. Basically, if you give Facebook your phone number then you need to have access to BOTH email and cell SMS in order to reset your password. The steps are: Ask to reset by email, Get email, get confirmation code. Enter email confirmation code. Enter new password, twice. Get screen telling you to enter code sent to your phone via SMS. If you don't have the phone or that phone is a landline, you are dead in the water. Press "resend" (although pointless) gives a "temporary error." Still "temporary" in February 2013, 8 months after above original post.

answered Feb 23 at 17:34

sschawar
1

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