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I bought a washing machine and extended warranty from Comet. After four years it has broke and Comet have wrote off the machine. But they are going to issue vouchers for a new one. The equivalent to that from Comet is out of stock and the next one in line is not as good in many different ways. I have seen a nice one on Ebay. Could I get my money back? |
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As I understand the Comet scheme it specifically precludes refunds/cash payments (understandably - you've had 4 years of use for your money and they don't want to be giving you cash to spend somewhere else!) as it is a warranty and not an insurance policy. The agreement is to replace the product (or provide an equivalent if it is no longer in production) from Comet stock. |
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Does the warranty state that they'll give you cash for the machine? You should read up on the pamphlet they gave you and see your options. |
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your current machine has been used for 4 years, i don't think they will give you cash for it. Tell them about the nice on ebay, maybe they can find you a similar one. |
