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Hi all,

I'm new around these parts and I'd love some help. I upgraded to 100Mbps Thursday, and I've been having problems ever since. The ISP provided us a new NetGear modem + router combo and we've got two routers hooked up all together. The second router acts like a switch and is located in my room, which is a Cisco/Linksys E3200.

The pages load rather slowly -- connections timeout, and I'm not losing packets because I conducted a ping test via the terminal app. And my computers are wired might I add. Our download and upload speed seem to be normal. For example, if I'm visiting HuffingtonPost, I may get the text but images won't load until 1-2 minutes after. I tried editing my DNS by using Google's Public DNS and OpenDNS, but still no luck. We've never had any problems before, and we had a Cisco modem. Should I ask my ISP for it back? Please let me know your suggestions. Much appreciated.

Current Setup: Internet/Broadband > NetGear CG3000D (Charter) > Cisco/Linksys E3200 > iMac (wired), PC (wired), Xbox 360 (wired), iPad (wireless), etc...

Cheers, Tyler

asked May 19 '12 at 03:54

Tyler_Chester's gravatar image


How are the two routers connected together? If the routers are wireless try resetting up the Linksys router from a factory reset and see if that helps.

(May 19 '12 at 08:51) TheTechDude TheTechDude's gravatar image

Modem AND router? Does not compute! And then another router? Used as a switch? How? Why?

Have you tried simply using just one router (which seems more than adequate for your set up and I presume is what the ISP intended when they gave you the new one)?

(May 19 '12 at 09:06) Cornelia Cornflake Cornelia%20Cornflake's gravatar image

Both routers are connected directly, so wired.

(May 19 '12 at 15:04) Tyler_Chester Tyler_Chester's gravatar image

Is DHCP off on the second router? Also like @Cornelia Cornflake said try using only one.

(May 19 '12 at 15:39) TheTechDude TheTechDude's gravatar image

Have you tried using a crossover cable between the router/modem comboand the current router that you are using over there. I had to do it on my current D-Link one and my 3com 24 port one over here. Also disabling the second routers DHCP will help in getting it working as well since you only need one DHCP in there as well.

answered May 19 '12 at 16:22

Compucore's gravatar image


I had a problem similar to this and narrowed it down to being the DNS so i used googles IPV 4 DNS ('s) and that solved it for me. Hope it helps you.

You can enter the DNS on some devices but the most streamlined- for lack of a better term- way to do it is through your router settings so that it is applied to all devices on your network.

Btw, the DNS's are

Primary: Alternative (secondary):

If this does work you can take it even further and put in the IPV6 DNS's but i dont know them off the top of my head.

Hope i have helped you somewhat :)

answered May 22 '12 at 02:48

untaken_screen_name's gravatar image


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Asked: May 19 '12 at 03:54

Seen: 2,126 times

Last updated: May 22 '12 at 02:48