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Recently my sister came to me to get help with a problem on her computer. Windows loads and gets past the splash screen, but after that all that appears is a black screen with a cursor. No desktop or login screen loads. How do I resolve this? I currently do not know the specs of the machine since it is running a diagnostic. But it's a Dell Inspiron 1520 with intel centrino duo processor. |
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start the computer keep pressing the F8 key when you get the options for 'safe mode' etc select 'last known configuration' and it should start up. |
