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Recently my sister came to me to get help with a problem on her computer. Windows loads and gets past the splash screen, but after that all that appears is a black screen with a cursor. No desktop or login screen loads. How do I resolve this?

I currently do not know the specs of the machine since it is running a diagnostic. But it's a Dell Inspiron 1520 with intel centrino duo processor.

asked Jun 14 '12 at 12:31

josephLtech's gravatar image

josephLtech
1.7k144158175


start the computer

keep pressing the F8 key

when you get the options for 'safe mode' etc select 'last known configuration' and it should start up.

answered Jun 17 '12 at 17:18

roguekiller23231's gravatar image

roguekiller23231
4.3k76105144

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Asked: Jun 14 '12 at 12:31

Seen: 733 times

Last updated: Jun 17 '12 at 17:18