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Every night for the last 4/5 days my internet has stopped working at around 8PM (GMT) and doesn't work until the following morning. This has never happened in the past. It's gone 8 now and it's just stopped, it's starting to get quite annoying now.

There are no errors coming up when I go check my connection in network preferences and it says my connection is normal but I can't load any pages at all. Luckily I can tether my phone and use the Mobile AP feature which is just as quick but I'd still rather use my home connection. Any ideas anyone? Please note I'm on mac not windows if this helps.

asked Jul 08 '12 at 15:22

ojmar's gravatar image

ojmar
1.5k313863

closed Jul 10 '12 at 17:45

DJ%20Scooby%20Doo's gravatar image

DJ Scooby Doo
9.7k246285384

I've had that happen to me before, but only every once in a while, and it usually happens later than 8PM, and for less than an hour.

(Jul 08 '12 at 16:07) sfrancis928 sfrancis928's gravatar image

Happens to me all the time only at late night like 10-11 pm. I called Comcast the next morning and they apologized for "server difficulties"

(Jul 08 '12 at 23:06) Cameron Cameron's gravatar image

It just happened again...I can't seem to do anything about it because my parents are adamant it's the weather causing problems, so I'm not allowed to touch the router or call the ISP...will just have to hope it stops soon.

(Jul 09 '12 at 14:49) ojmar ojmar's gravatar image

The question has been closed for the following reason "Problem is not reproducible or outdated" by DJ Scooby Doo Jul 10 '12 at 17:45


Thanks for all the help everyone! It was a PPP Server error but it has now been resolved.

answered Jul 10 '12 at 17:42

ojmar's gravatar image

ojmar
1.5k313863

If that was happening to me at night. I would be diagnosing the living daylights out from it. Anywhere from imply unplugging and re-plugging the modem power supply for it. Like Tim fontana has mentioned what lights on the dsl modem or cable modem that your using are any of them flashing or not on. Have you gone through the router to see if your getting an IP address on the modem if you have a router hooked up to it. Is your ISP experiencing some type of connection problem from the central office to your area. Is it possible that there is a problem from the where you are branched from their side. Is it the cabling outside leading into where you have the computer set up. Is it possible that that the modem might be going wonky on you.

You might have to call this one in to see what is going on and have them do some tests with them to find out what is going on with the connection at that time when it goes out. It is also hard to find out what modem that your using. if it is an ADSL/+2 or a cable modem that your using for the internet connection. Please give us as much information as you can please it will help in order to elp out in diagnosing the problem.

answered Jul 08 '12 at 19:12

Compucore's gravatar image

Compucore
2.5k121925

The first thing that I suggest you do is to contact your ISP. See if anything is happening on their end. once you have established this, then you should look into some settings.

When the internet goes off, check the DSL/Internet light, what's the status of this?

Secondly, is there any form of shut down on the router? This may be causing the internet to go off at a set time

answered Jul 08 '12 at 15:38

Tim%20Fontana's gravatar image

Tim Fontana
16.4k148211390

i know this might come as a surprise to many out there specially all who are all for a internet fair use act , as part of the far use act all were so excited for having the internet now has an 8 PM curfew starting soon all Isp's will have to comply with fair use act and shut the gateway from 8pm till 6 am thank you for shopping the NEW government act controlled internet ...

answered Jul 08 '12 at 16:37

jadtechnic's gravatar image

jadtechnic
2.0k518

edited Jul 08 '12 at 16:51

4

What a load of bullcrap....

(Jul 08 '12 at 16:45) Jackster1337 Jackster1337's gravatar image

hehe thank you though if all start looking to any government for acts it's the type of stuff the future holds .

(Jul 08 '12 at 16:51) jadtechnic jadtechnic's gravatar image

You got a chuckle out of me with that one.

(Jul 09 '12 at 12:49) ClosetFuturist ClosetFuturist's gravatar image

Most ISPs have a number you can call for technical assistance. It's usually automated but gives the option of speaking with a technician. There's usually a heads up on your ISPs web page or maybe on your previous bill if they're going to be doing maintenance or upgrades.

answered Jul 08 '12 at 22:36

ClosetFuturist's gravatar image

ClosetFuturist
1.9k91530

Call your ISP when you are having the issue, they are about the only ones who can solve this issue for you.

answered Jul 08 '12 at 22:53

trueb's gravatar image

trueb
16.1k54105269

You could be infected with the DNSChanger malware. It is expected that many users will lose their internet connectivity these days. You can read the full story about this here. Also most importantly, watch the embedded video in that article for how to get your connectivity back =)

answered Jul 09 '12 at 18:51

TjWallas's gravatar image

TjWallas
271369

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Asked: Jul 08 '12 at 15:22

Seen: 5,031 times

Last updated: Jul 10 '12 at 17:45