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Hello all, Lately I have had some issues with iTunes match. It keeps getting stuck at "Gathering information about your itunes library." Eventually it just gives an error message and tells me to try again later. Is anyone else having this issue? It's rather annoying and I really want to get it fixed. Any help is appreciated. Today I tried to stop and re-do genius and now that's getting stuck at the same thing. What should I do? I'm on a MacBook Pro Retina base model running OSX Mountain Lion (Updated to the latest version)

asked Oct 12 '12 at 13:47

josephLtech's gravatar image


closed Oct 15 '12 at 21:10

The question has been closed for the following reason "Resolved the issue with an AppleCare rep. Just look at my post here if you want the answer" by josephLtech Oct 15 '12 at 21:10

Someone on the Apple Support forums had the same problem and said that replacing their iTunes library with a backup helped.

Link Here: https://discussions.apple.com/thread/4176115?start=0&tstart=0

answered Oct 14 '12 at 15:54

ItsDaveyB's gravatar image


As it turns out you rename the "iTunes Media" folder to some other name. I just named it music 1. It worked. I have to get rid of a bunch of duplicates but hey, iTunes Match and Genius work now

answered Oct 15 '12 at 21:08

josephLtech's gravatar image


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Asked: Oct 12 '12 at 13:47

Seen: 4,749 times

Last updated: Oct 15 '12 at 21:10