Internet access but browser doesn't work?

I'm running windows vista. I have connection to the Internet however my web browsers says it cannot access the web page for any web page we try. Have tried using IE and chrome. Both have the same problem. Can ping to facebook without a problem. Have tried wired and wireless connections. Any ideas?

windows chrome vista

asked Oct 14 '12 at 05:37

Zorbeen98
151●64●77●84

3 Answers:

oldest newest most voted

I think Norton is the culprit here, you are clearly connected to the internet and resolving DNS (pinging facebook.com resolved its ip) I have had this exact problem on client machines countless times.

download and run the norton removal tool:

ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

then reinstall Norton, or even better find a more substantial product like ESET Nod32 and install that instead!

You should find this fixes your problem.

Let me know how you get on.

answered Oct 26 '12 at 10:45

Headwards
4.5k●66●88●126

Check proxy settings. Some viruses setup a bogus proxy and browsers behave that way. Try typing the Facebook IP into the browser, see if that gets you there.

answered Oct 14 '12 at 08:26

sdcisdgigdiasgyusdg
56●1

Do you know what the Facebook ip is?

(Oct 14 '12 at 08:40) Zorbeen98

66.220.152.16.

(Oct 14 '12 at 10:44) DJ Scooby Doo

Nope, IE works now but not chrome. Neither norton or malware bytes can update their virus databases either.

(Oct 14 '12 at 12:32) Zorbeen98

How about this? Go on Safe Mode and maybe MBAM can update their databases. If that doesn't work, burn this Rescue CD. http://download.avg.com/filedir/inst/avg_arl_cdi_all_120_120823a5226.iso

(Oct 14 '12 at 12:44) DJ Scooby Doo

How about clearing any cookies in chrome. As I can see down below you are actually pinging the ip address and it is responding like it should. Usually Clearing cookies and temp files for both browsers will usually fix some temp files that have gone corrupt locally. And since IE is working.

(Oct 14 '12 at 14:36) Compucore

0	answered Oct 14 '12 at 10:51 DJ Scooby Doo 9.5k●232●279●380

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