I'm running windows vista. I have connection to the Internet however my web browsers says it cannot access the web page for any web page we try. Have tried using IE and chrome. Both have the same problem. Can ping to facebook without a problem. Have tried wired and wireless connections. Any ideas?
asked Oct 14 '12 at 05:37
I think Norton is the culprit here, you are clearly connected to the internet and resolving DNS (pinging facebook.com resolved its ip) I have had this exact problem on client machines countless times.
download and run the norton removal tool:
then reinstall Norton, or even better find a more substantial product like ESET Nod32 and install that instead!
You should find this fixes your problem.
Let me know how you get on.
answered Oct 26 '12 at 10:45
Check proxy settings. Some viruses setup a bogus proxy and browsers behave that way. Try typing the Facebook IP into the browser, see if that gets you there.
answered Oct 14 '12 at 08:26