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12/1/2012 Is the date of which the incident happened. I was searching for some free classic books that could be downloaded and/or read as a PDF file. It was an .exe file, and I should have known before I clicked on it to do some research about the shady sight that I was downloading Huckleberry Finn from. Moments later, indications in the top right of screen read: Malicious Virus has affected you computer. Instead of acting rationally, I went into "OH MY GOD, WANTS HAPPENING"? mode, and chose the final resort of "Refreshing" my PC. Mind you, I am working with Windows 8, and this is a new feature. I didn't know what to expect really. I thought it was going to rid me of all my problems. That's where I was wrong. A message shown on the screen read: "We need to get a few things ready", and I thought okay, it's going to work. It did it's thing and then I rebooted. The start up process was exactly the same as when I first booted up my Windows 8 PC, with minor differences. My settings were not changed, but as it finally went to the start menu, ALL OF MY APPS WERE GONE. I then preceded to my desktop, all my icons were gone. All of my programs that I had such as Microsoft Word, and games that I had downloaded were not there. Everything, GONE.

This was all very weird. Why didn't Windows ask me what I wanted to keep and what I didn't? That seems like it would be a logical idea, Doesn't It? I then called Microsoft and they hooked me up with one of their Techs. and I explained to them what happened. They said, "NO PROBLEM, we will help you to your satisfaction". I thought, "Yes! I wont lose all my stuff!". Again, I was wrong. I was in a LogMeIn chat box for 3 HOURS.3 hours to find out that the only way to fix my problem and recover my data was to pay $90 for a program that would help me get back my data, and would prevent future problems with my machine. While I was chatting with the tech. They controlled my desktop remotely, and they sifted through my system and tried to diagnose the issue (Which I had already informed them of) I didn't need a diagnostic, I needed an answer (and still do) I would like to know if anyone else has clicked the "REFRESH" button in Windows 8, and if they lost data, how they got it back. I know that there has to be an alternative to paying money to fix this problem. If anyone has an answer I would love to hear it.

asked Dec 01 '12 at 15:08

Anthony%20Sims's gravatar image

Anthony Sims
1112

edited Dec 03 '12 at 16:49

Fogarty's gravatar image

Fogarty ♦♦
11.7k132839


http://www.piriform.com/recuva

Try this program, it works for me

if not there's not much more you can do you should really keep more secure backups for situations like this

answered Dec 01 '12 at 15:19

Tim%20Fontana's gravatar image

Tim Fontana
16.4k148211390

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Asked: Dec 01 '12 at 15:08

Seen: 898 times

Last updated: Dec 03 '12 at 16:49