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Hey guys,

I'm looking for a free or open source Customer Service or Help Desk solution thats at least decent. I've tried SugarCRM but that turned out to be a disaster, I can never, for the life of me get it to load the page correctly. I've been looking through the net but found nothing that pops out.

I need this to manage cases, for a technical support centre. One that can manage cases, if possible, even Customer Information.

Thanks in advance!

asked Jan 11 '13 at 22:32

AlphaMike's gravatar image

AlphaMike
871455167

closed Jan 21 '13 at 04:09

KevinLockergnome's gravatar image

KevinLockergnome ♦♦
10.5k1617

The question has been closed for the following reason "The question is answered, right answer was accepted" by KevinLockergnome Jan 21 '13 at 04:09


I've had a fling with OSTicket (http://osticket.com/) it seemed to work pretty decently as a ticketing system. Rather powerfull aswell when configured properly. You should look into that when looking for a good CMS to do that.

answered Jan 18 '13 at 18:35

AlphaBootis's gravatar image

AlphaBootis
14112

edited Jan 18 '13 at 18:36

Thanks, took me a long time to find one that just fits my needs! Though how do you remove the text that says "As a show of support, we ask that you leave powered by osTicket link to help spread the word. Thank you! -->" at the footer?

(Jan 19 '13 at 05:45) AlphaMike AlphaMike's gravatar image

If its not a setting you could code that out. Can't help you with that though. Never bothered with it. :)

(Jan 21 '13 at 13:47) AlphaBootis AlphaBootis's gravatar image

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Asked: Jan 11 '13 at 22:32

Seen: 554 times

Last updated: Jan 21 '13 at 13:47