I'm looking for a free or open source Customer Service or Help Desk solution thats at least decent. I've tried SugarCRM but that turned out to be a disaster, I can never, for the life of me get it to load the page correctly. I've been looking through the net but found nothing that pops out.
I need this to manage cases, for a technical support centre. One that can manage cases, if possible, even Customer Information.
Thanks in advance!
Answer by AlphaBootis · Jan 18, 2013 at 08:35 PM
I've had a fling with OSTicket (http://osticket.com/) it seemed to work pretty decently as a ticketing system. Rather powerfull aswell when configured properly. You should look into that when looking for a good CMS to do that.