I recently got an iPad, and to make a long story short, I dropped it. Thankfully the screen didn't shatter, but the screen does have some pretty nasty and deep scratches on it from the sand that was on the floor. If I were to take it to an Apple Store, does anyone think that they will replace it? Or will Apple just say it's my fault (which it is) and tell me that I'll have to either pay to replace the screen, or just to live with it?
I would like to know whether this is a possibility, because these deep scratches do bother me, and are quite visible, especially when something on the screen is white.
I've never had to go to the Apple Store in the past to ask for a replacement device with this iPad, or any of my previous Apple devices. Could this be a contributing factor that could help me out, or is that detail just irrelevant?
Other details: This is the 4th generation iPad (16 GB);It was purchased at a third party retailer (Future Shop) ;I've had a few other issues with this iPad, such as wifi connectivity issues and a few battery issues which seem to come and go, and aren't an issue most of the time.
So, if anyone can give me any suggestions, I'd love to hear them. If you have had to go and replace your iPad, or any other Apple device, please let me know what your experiences were like. Lastly, is this even a possibility, or just a dream?
If anyone can help, thanks. I really appreciate it.
Answer by TheTechDude · Jan 14, 2013 at 01:06 AM
I have heard many different things about Apple Stores replacing things. Basically the Genius could replace it and they might but it depends on who you get. I know someone that went in with a phone that had been clearly soaked in water and the Genius took the phone and replaced it with a different one. Then told them not to get it wet again. However, same person dropped their phone and just wanted to get the screen replaced and a different Genius didn't help them.
So really it depends on who at the apple store you get.
Answer by Blake_Cond · Jan 15, 2013 at 08:08 AM
If you want you can always go to the Genius Bar and say that my iPad is having problems. One time l had this terrible scratch on the back of my iPad and it was from a Brick wall and because it was Aluminium it was sharp and could cut myself (it was a real bad one) if l put pressure on it. So I went to get it replaced for that reason and l told them that my iPad WiFi kept dropping out while all my other devices were still connected. If you feel uncomfortable lying then don't go in. Hope it helps.