Heh. Okay, well here it is. In mid April of this year I ordered a Dell Inspiron 1545 laptop. By the end of April I received the laptop. (Aprox 2 weeks to arrive) Right out of the box I was experiencing difficulties with this machine. The trackpad would stop responding for about 20 seconds then start working again. Slow, clunky software preinstalled. I formatted the hard drive and reinstalled Windows 7, and my other software. For some stupid reason Dell messed up my order and charged me for Microsoft Office 2007 Student, and 3 year subscription to Mcafee antivirus! I thought this was horrible. But, the experience only gets better.
About two and a half weeks after getting the laptop, I was experiencing very slow performance, so I restarted the computer, and guess what? "No hard disk drive detected" - I was stunned... I didn't know what to do. I set my computer down, and went somewhere to calm down. (I was having a bad day and to top it off, this happened) I lost EVERYTHING on the drive, and there was no way of recovering data from it. I even tried reinstalling Windows, but no luck. Windows installer couldn't detect the drive either. I opened the disk cover and make sure the connections were tight, and they were fine.
I called Dell (now the date is middle of May) and they said they would send me a completely brand new laptop right away. It is now almost the END of July and still, haven't received it. I have called many times complaining, and the latest update of my laptop is that it went to the wrong destination and had to go back to Dell, and would be resent to the correct location. This laptop is on a contract, so I can't really just cancel. But this is really pissing me off.
Conclusion: You know what? Just don't buy a computer from these guys, they don't know good customer service and their technical support team sucks at helping people.
Share your stories about this company or something similar.
asked Jul 24 '10 at 15:02
Should have gotten a Mac...............tsk tsk......
answered Jul 24 '10 at 15:12
I have a policy of going down to the office of whatever company that I have a problem with, even if it means taking a 200 mile drive. That way, I can demand a replacement right away.
Works, every single time.
answered Apr 11 '11 at 08:50
I've read stories like yours in tech mags and often the recommendation is not to settle with the first customer service rep you speak to, meaning if you don't get satisfaction, insist on speaking to the manager; if the manager doesn't satisfy your pc issue, then ask for his/her supervisor.
Send emails to backup your pc phone calls....in general make a nuisance of yourself to get the PC that your ordered AND that you paid for, rather than a pc the company decided to send you! Who is the CEO or the president of Gateway? Send him an email too.
I hope you get the pc that you initially ordered.
answered Jul 24 '10 at 23:09
dell isnt alwys the best...but they are a big company with lots of customers they have to deal with....but be patient....I do hope you get it though...must really suck having to go through that
answered Jul 24 '10 at 15:19
I'm sorry about your situation but this is just a reminder to us all to make sure we are paying attention. Make sure that we've read that order carefully, so there are no surprises later. Make sure someone is shipping you something, you confirm the address, etc.
As much as this is a pain in the butt, and I'm sorry you are in this situation, it does sounds like some of this could have been avoided.
answered Apr 11 '11 at 13:33