How to convert from FamilyTalk to Individual lines on AT&T?

If your father was placed on a family plan and only had one line on his account, it is an obvious error that will be corrected with little hassle.

If you and your mother were on a family plan and it got changed at the same time your father was added, that, as well, will be viewed as an error and the issue resolved relatively easily. If possible, get the resolved BEFORE your bill cycles.

Either way, I would expect issues with your bill for a couple of months after the changes. It's not that they will be incorrect, but they will be very confusing with all the changes on it.

I worked for Cingular/ATT for 5 years, now I am with T-Mobile both as tech support and customer service. I fix moronic rep's mistakes daily.

I advise going to your local AT&T location, and explain it to them in person. Bring old account invoices.

Take it from someone that used to sell for ATT (cingular at the time) it can be done however you will have to take the bill in and you will need your father present most likely.

Explain what happened and be as specific and detailed as possible making sure not to leave out any important information such as the plan you had before it was altered and what your father thought he was on. Converting from a family plan to a individual can at times require a pro-rated bill if your going to a higher price point however it can also give you a credit if your bill drops in price (depending on your options it is likely the later will happen).

It may be however that you need to battle it out with an ATT rep on the phone so that they can access your entire account. I am not sure what privileges the ATT store has now that they went back to ATT (seriously ATT to Cingular then back to ATT is enough to make you dizy), however I would start in the store.

You might also consider seeing if you can get mobile-to-mobile so you can talk to your GF for free.

Transferring a line from your plan to its own plan is a 5 minute phone call to customer service. The most complicated part is signing off on it.. you call an 800# and agree to the terms and consent to the transfer and its done.

Now, if you are transferring a line to a different company, it is pretty much the same process however there are some restrictions.

1. The billing info must match exactly on both accounts
2. The person who's assuming the old account on the existing service will need to pass a credit check like a new customer.
3. There will be pro-rated ETFs if applicable.

It can also be difficult to get both companies to cooperate sometimes. If it goes smoothly, you can transfer a single line from your account to another company inside 24 hours. For a few hours though you may receive calls on one phone and only be able to make a call on the other phone.

Anyways.. I'm with teddgcm.. I worked VZW tech for a long time and regular reps really do mess up transfers pretty badly. Especially the in-store employees.