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Well I just bought a 1600 point Microsoft point card and it does'nt work. I went to the store they wouldnt refund me nor give me a new one. So they told me to call Microsoft for a new card. I cant seem to find anything on the website on card refunds so. Does anyone have any advice for me? Oh and whats microsoft's Phone number... Blah dumb question but am I "Screwed"?

asked Aug 03 '10 at 16:46

Yuma's gravatar image

Yuma
2.4k405585


Contact Xbox Support


Phone numbers:

Toll free: (800) 4MY-XBOX or (800) 469-9269

Direct dial: (425) 635-7180

Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102


Hours of operation Phone assistance is available seven days a week.

9:00 A.M. to 1:00 A.M. Eastern Time

6:00 A.M. to 10:00 P.M. Pacific Time


Also, have your receipt from the store and the card in hand.

answered Aug 03 '10 at 16:49

kevin's gravatar image

kevin ♦♦
35.8k161317591

edited Aug 03 '10 at 16:53

Thanks man, everything worked out

(Aug 03 '10 at 17:46) Yuma Yuma's gravatar image

My curiosity, what does the 1600 Microsoft Point card do? Have you checked the box and see if there's a number that you can call for questions? Sometimes there is an online message board just like this one.

answered Aug 03 '10 at 16:50

airwolf's gravatar image

airwolf
1.2k384458

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Asked: Aug 03 '10 at 16:46

Seen: 1,011 times

Last updated: Aug 03 '10 at 17:46