Why can't I upgrade to Office 2010?

In May I bought a copy of Office Home and Student 2007 and it said that I could upgrade to Office 2010 when it came out. Now when I try to upgrade to Office 2010 it says I have not activated Office 2007 even though I have activated all the programs. I did get office 2007 professional from my friend and added the extra programs it came with to my computer.

All the programs are genuine.

asked Aug 09 '10 at 10:06

Feras
5.5k●90●122●179

edited Feb 04 '11 at 11:17

There was no need to close the question.

(Aug 12 '10 at 08:50) Feras

Questions are closed once an answer is selected as correct. That's how it's done. Don't select an answer as correct if you don't want discussion to end and it to probably be closed.

(Aug 12 '10 at 12:32) ageekmom ♦

That is the correct answer for now but in the future maybe someone will have a better answer.

(Aug 12 '10 at 19:48) Feras

By selecting a right answer with just 2 answers to your question, you indicate the search is over. Your selection of a right answer has a chilling effect on encouraging further discussion. You're misunderstanding how this community works if you think otherwise. I won't close this again, but I am doing nothing wrong here.

(Aug 12 '10 at 20:27) ageekmom ♦

Where does it say that selecting an answer means my search is over?

(Aug 12 '10 at 20:31) Feras

See dictionary. . . . .

(Aug 12 '10 at 20:39) ageekmom ♦

You can never find a answer, you can always expand on an answer and explain why. There will always be a "why?"

(Aug 12 '10 at 20:49) Feras

showing 5 of 7 show all

2 Answers:

oldest newest most voted

JUst verify with you, you can't mix different versions of Office 2007, even If you only take a few prgrams from each. Uninstall both versions and reinstall your original install copy, then it will work.

answered Aug 10 '10 at 09:26

Ross Walker
1.4k●12●23●35

If I do that I would waste a license.

(Aug 10 '10 at 15:21) Feras

No you wouldn't, if you full uninstall a product it will free up the key again for another use. (personal experience, don't knock it)

(Aug 10 '10 at 16:40) Ross Walker

Thank you...........

(Aug 11 '10 at 09:04) Feras

No problem, all in a day's work :)

(Aug 11 '10 at 09:09) Ross Walker

You need to remove the unauthorized copy of Office 2007 Professional from your system, and perhaps reinstall & reactivate your authorized copy of Office Home & Student 2007, and try again. You can't mix and match like that with an unauthorized copy and expect to be able to take advantage of the Home & Student 2007 to Office 2010 upgrade.

answered Aug 09 '10 at 10:59

ageekmom ♦
8.4k●43●148●322

edited Aug 09 '10 at 15:33

Office 2007 professional is authorized.

(Aug 10 '10 at 08:55) Feras

But I do believe that Office 2010 is still under beta testing...

(Aug 12 '10 at 10:43) airwolf

No it's in it's final version now. You can buy it at any major retailer.

(Aug 12 '10 at 15:23) chadt4

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