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Hello. My parents computer is broken now already for almost a year. as soon as you start it it freezes in about 5-10 min and you gotta press the reset button on the computer itself :( Somebody in Chris his chat told me to run MalwareBytes Anti-Malware while Windows XP is running in safe mode. I just did that and it froze again 45minutes and 15 sec in the scan. It was scanning "C:WINDOWSsystem32kbdne.dll" and it froze, what do i do now? My parents are using MY Laptop already now for almost a year and i want it back. I have to repair this, can anybody pleas help me? i got the computer infront of me so i can do everything you tell me immidiatly.

asked Aug 11 '10 at 10:49

Klaas%20Kool's gravatar image

Klaas Kool
568811


Just Format It And Reinstall Windows Would Be The Best Bet If its the same keeps happening then you know its hardware related not software

answered Aug 11 '10 at 10:56

IamBearjew's gravatar image

IamBearjew
(suspended)

First off, get any important files off of the computer(in safe mode), put them onto another computer, and virus scan them.

After that, search and download the Ubuntu Linux 10.04 ISO Image(its a different operating system, it will be way better than windows). Burn the ISO image onto a DVD or CD using the laptop.

Boot into the live cd and press "Try Ubuntu"(if anything like that comes up), then let it boot into Ubuntu Linux off of the live cd. Once it has booted into Ubuntu, go to the System menu at the top, then administration, then click on "Disk Utility".

In Disk Utility, format the hard disk, then close out Disk Utility (once it is finished), and install Ubuntu.

After you install ubuntu, you should watch this getting started video on Ubuntu. Thanks for reading!

answered Aug 11 '10 at 12:26

Superpc%20Sonicimac's gravatar image

Superpc Sonicimac
719111824

edited Aug 11 '10 at 12:27

1

I like this solution :)) Is efficient and at the same time he kicks off on an awesome OS (thumbs up from me)

(Aug 11 '10 at 12:31) Matrice Matrice's gravatar image

Thanks Matrice! I use Ubuntu as a main os, and it does me well!

(Aug 11 '10 at 12:34) Superpc Sonicimac Superpc%20Sonicimac's gravatar image
  • Back Up onto External Storage

  • If there's a Manufacturer Hidden Recovery Partition:
    Perform a complete restore to factory defaults.
    Apply Windows Updates, BIOS Updates, Virus & Malware Protection, etc.

  • If No Manufacturer Hidden Recovery Partition:
    Low Level Format, and reinstall everything from scratch.
    Apply Windows Updates, BIOS Updates, Virus & Malware Protection, etc.

answered Aug 11 '10 at 11:10

r0bErT4u's gravatar image

r0bErT4u
31.0k513672938

What you describe could be software related (likely) or hardware (possibly- such as system fans not running or shutting off/blocked exhaust vents, CPU fan dying, etc)...The idea is to see which it is.

Personally, the Linux live CD route really works well as a variable-buster. If you can access your BIOS boot device order, boot from & successfully run Linux (Ubuntu is fine, I prefer Knoppix for best hardware detection) & run all day or overnight w/o a lockup, then it's a Windows issue & you have to decide what OS you'd prefer to run.

As for Linux, I use Mint 9 (Ubuntu base) & also tried/liked PCLinuxOS & Simply Mepis.

Good luck & do post back your outcome~

answered Aug 11 '10 at 20:00

geekomatic's gravatar image

geekomatic
1.8k111336

thx guys, i dont have a external hdd, but mayby i can put the important things on my laptop and then reinstall windows.

answered Aug 11 '10 at 11:16

MastaGlazy's gravatar image

MastaGlazy
16336

only one solution : format C:/ .... (replace C with the system partition) . You can use a live cd to save some of your important documents .

answered Aug 11 '10 at 11:39

Matrice's gravatar image

Matrice
446111522

I agree with the Live CD route, either Ubuntu or Knoppix. There is a Windows XP Live CD, but it is far too hard to find, and linux works well enough. If the computer doesn't die on you like it normally does, it is a software issue.

If you can get a live CD or DVD with some virus and malware scanners, use those on the computer. If they don't fix the problem, then you have to backup files and reformat, possibly changing OS in the process.

If I were you, I'd leave Windows. I left it with my latest computer and have found every excuse I could to never have to use it again. Far too much hassle. And, if you are worried about programs not working in Ubuntu or whatever OS you decide on, there are always programs like Wine that are there to help, and there are places that teach people like your parents where everything is on their new OS as compared to Windows.

answered Aug 12 '10 at 14:03

Eric%20Fox's gravatar image

Eric Fox
5112412

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Asked: Aug 11 '10 at 10:49

Seen: 826 times

Last updated: Aug 12 '10 at 14:03