software support- how would you rate it?

working in software support we have to turn around issues in the fastest time possible, sometimes advanced sql issues that take time and resource.

if you were a customer what out of ten would you score the service if we took.
a) 24 hours to resolve any issue or query.
b) less than 3 days.
c) less than 5.
d) 5 plus days.
also if anyone can suggest any good sites or books to read up on, on how to analise good customer care that would be awesome.

asked Jun 05 '10 at 15:19

sbc58000
45●6●7●13

edited Jun 05 '10 at 15:21

One Answer:

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0	i would like to think its . a) 10 b) 8 c) 5 d) 0 looking to average 7 plus answered Jun 05 '10 at 15:37 sbc58000 45●6●7●13

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